Services & Operations Management (L)

Instructor: Prof. Dr. Helmut M. Dietl

Assistant instructor:  Yu Pan (E-mail: yu.pan@business.uzh.ch)

Lecture dates & Room:  (see Course Catalogue)

• Tuesday, 2:00 - 3:45 PM (Room: KOL-G-221)
• Thursday, 2:00 - 3:45 PM (Room: KOL-F-121)

Written examination date (onsite):  Tuesday, 07.01.2025, 2:00 PM (Room: SOD-1-102)

Podcast: The lectures will be offered via podcast on the OLAT learning platform after the lecture days. If you have officially booked the module, you can access the campus course on OLAT. There you will find further details about the lecture.

Simulation, case studies, and literature: Can be downloaded from Harvard Business Online (HBO)  here

Case Study:  You can communicate your group preferences for the case study presentation here:                                     Case study distribution

Module Slides:           

10/01/2024 & 10/03/2024 - Operations Management: Process Analysis  (PDF, 872 KB)

10/15/2024 & 10/17/2024 - Quality management: SPC (PDF, 768 KB)

10/24/2024 & 10/29/2024 -  Platform management (PDF, 635 KB)