The basic service level agreement defines all basic IT services every professorship can obtain for free from the institute.
- User Account Management
- UZH ICT Coordination Tasks
- UZH Network Coordination Tasks
- UZH Telecom Coordination Tasks
- Client Delivery
- Consulting
- Procurement
- Inventory
- Delivery & deployment
- Introduction
- Usage: free IT support restricted to ticket system
- Disposal
- Other products
- Exam scanner
- File Server
- Print Server
- Technical supervision of seminar room PLM F 103/104, PLR 111 rooms
- Seminar Room Booking System for Room PLM 103/104
- Hardware lending (2 Lenovo Yoga Notebooks, 1 MacBook Pro 14", 3 Logitech Presenters, USB Sticks)
- IT Support: free IT support via ticket system only(mailto: support@business.uzh.ch)
All requests not covered by the basic SLA may be charged with CHF 90.-- per hour.
