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Institut für Betriebswirtschaftslehre Services & Operations Management

Services & Operations Management (L)

Instructor: Prof. Dr. Helmut M. Dietl

Assistant instructor: Dr. Carlos Gómez González

 

Lecture dates:   Tue, 2:00 - 3:45 PM ( see Course Catalogue)
                           Fri, 10:15 - 12:00 AM ( see Course Catalogue)

Written examination date (onsite):  Tue, 11.01.2022, 2:00 - 3:45 PM (see Course Catalogue)

Podcast: The lecture will be offered via podcast on the OLAT learning platform. If you have officially booked the module, you can access the campus course on OLAT. There you will find further details about the lecture.

Simulation, case studies and artikels: Can be downloaded from Harvard Business Online (HBO) here.

Case Study:

Assignment: Fri, 24.09.2021

Evaluation scheme:
 Case presentation (PDF, 90 KB)
 
Syllabus

HS21 Syllabus (PDF, 323 KB)

 

Module Slides

01 Process Analytics (PDF, 567 KB)

02 Quality Management SPC (PDF, 452 KB)

03 Platform Management (PDF, 217 KB)

04 Sport Management (PDF, 512 KB)


 


Weiterführende Informationen

Contact & Location

University of Zurich
Department of Business Administration
Chair of Services & Operations Management 
Plattenstrasse 14
CH-8032 Zurich
Phone:   +41 (0)44 634 53 11 
send eMail

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